Welcome to our FAQ section, where we answer your most common questions about our timeless fashion pieces, delivery services, and shopping experience. At Closet Neat, we’re committed to bringing you premium yet affordable fashion with the same attention to detail we put into every garment.
About Our Products
What types of clothing does Closet Neat offer?
We specialize in timeless, versatile fashion pieces including:
- Dresses designed for seamless transitions
- Men’s and women’s clothing
- Pants for both style and comfort
- Movement-engineered swimwear
- Underwear & nightwear collections
How would you describe the Closet Neat style?
Our style is timeless, versatile, and thoughtfully designed. We focus on pieces that transition effortlessly between occasions while maintaining comfort and quality. Whether you’re a style-conscious professional, comfort-seeking traveler, or quality-focused shopper, our collections are designed to move with you.
What sizes are available?
We offer a range of sizes to accommodate different body types. Please check individual product pages for specific size availability and measurements. If you need assistance finding your perfect fit, our customer care team is happy to help.
Ordering & Account
How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account allows you to track orders, save your preferences, and enjoy faster checkout.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods tailored to your needs:
- Standard Shipping ($12.95): Processed in 1-2 business days, shipped via DHL or FedEx, delivered in 10-15 business days with real-time tracking
- Free Shipping (orders $50+): Processed in 1-2 business days, shipped via EMS, delivered in 15-25 business days with tracking number
Where does Closet Neat ship?
We proudly serve fashion lovers worldwide from our Oakland headquarters, excluding some remote areas in Asia and other regions. During checkout, you can enter your address to confirm delivery availability.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping, you’ll get real-time tracking via DHL or FedEx. For Free Shipping, you’ll receive an EMS tracking number to monitor your package’s progress.
Why is my delivery taking longer than estimated?
While we strive to meet all delivery estimates, occasional delays may occur due to customs processing, weather, or other unforeseen circumstances. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. For return authorization, please contact us at [email protected].
How do I initiate a return?
- Contact us at [email protected] within 15 days of delivery to request a return authorization
- We’ll provide return instructions and authorization number
- Package the item securely with original tags attached
- Ship the return to our Oakland headquarters
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the original item (following our return process) and placing a new order for the desired item. This ensures you receive the freshest stock available.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
Payments & Security
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We don’t store sensitive payment details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. We recommend:
- Double-checking your card information
- Contacting your bank to ensure international transactions are allowed
- Trying an alternative payment method
Do you charge sales tax?
Sales tax is applied based on your shipping destination and local regulations. The exact amount will be displayed during checkout before you complete your purchase.
Contact & Support
How can I contact Closet Neat customer service?
Our customer care team is always ready to assist style-conscious shoppers like you. You can reach us at:
- Email: [email protected]
- Mailing Address: 382 Water Street, Oakland, US 94612
Do you have physical stores?
Currently, Closet Neat operates exclusively online, allowing us to focus on delivering premium yet affordable fashion directly to your doorstep worldwide. This direct-to-consumer model helps us maintain our quality standards while keeping prices accessible.
If you have any other questions not covered here, please don’t hesitate to contact our customer care team. At Closet Neat, we’re committed to removing all friction from acquiring timeless pieces, so you can focus on the joy of wearing well-crafted fashion that moves with you.