At Closet Neat (“we,” “us,” or “our”), we value your privacy as much as we value crafting timeless, versatile fashion pieces. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website closetneat.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our global community of style-conscious professionals with a seamless shopping experience:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our partners), and phone number.
  • Browsing Data: Like our carefully selected fabrics, we gather non-personal data including IP address, browser type, device information, and pages visited to improve your experience.
  • Communication Records: When you contact our customer care team at [email protected], we keep records of these interactions.

2. How We Use Your Information

We use your data with the same precision we apply to designing our movement-engineered swimwear and transition-perfect dresses:

  • To process and fulfill your orders for timeless pieces
  • To communicate about your orders, account, or customer service inquiries
  • To improve our website and tailor your shopping experience
  • To prevent fraud and enhance security, just as we protect our payment systems
  • With your consent, to send you information about new collections and offers

3. Data Sharing and Disclosure

We treat your information with the same discretion we apply to our designs:

  • Service Providers: We share necessary information with trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing—all held to strict confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. International Data Transfers

As a global brand serving customers worldwide (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We protect your data with the same care we apply to crafting our collections:

  • End-to-end encryption for all sensitive transactions
  • Secure servers with industry-standard protections
  • Regular security audits and monitoring
  • Limited access to personal data within our organization

While we implement robust security measures, no system is 100% secure. We encourage you to protect your account credentials.

6. Your Rights and Choices

You have rights regarding your personal information, just as you have choices in selecting your perfect timeless pieces:

  • Access: Request a copy of your personal data we hold
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitations on how we use your data

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies—like the subtle details in our designs—to enhance your experience:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Analytics Cookies: Help us understand how customers use our site
  • Marketing Cookies: Allow us to show relevant ads (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy occasionally, just as we refresh our collections. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For privacy-related questions or concerns, please contact us at:

Closet Neat
382 Water Street
Oakland, US 94612
Email: [email protected]

Thank you for trusting Closet Neat with your personal information—we value this trust as much as we value crafting clothing that moves with you through every occasion.