At Closet Neat, we craft each piece with precision and care, just as we approach your satisfaction. If our timeless designs don’t meet your expectations, we offer a seamless returns process to match our seamless designs.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Returns must include original packaging and any accompanying documentation
  • A completed return form must accompany your package
Note: For hygiene reasons, we cannot accept returns on Underwear & Nightwear and Swimwear (unless faulty). These items are final sale.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Pack Your Items: Securely package the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Oakland facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Closet Neat Team, I would like to request a return/exchange for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return: [Please specify] – Preferred Resolution: [Refund/Exchange for [Product Name & Size]] I confirm the item is unworn, unwashed, and in its original condition with all tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.

Note: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability:

  1. Follow the standard return process above
  2. Clearly indicate your desired exchange item in your return request
  3. We’ll ship your new item once we process your return

For faster service, we recommend placing a new order for the desired item while processing your return.

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange a prepaid return label and expedite your replacement

Return Shipping Address

All returns should be sent to:

Closet Neat Returns
382 Water Street
Oakland, US 94612

We value your trust in Closet Neat as much as we value crafting clothing that moves with you through every occasion. If you have any questions about our returns policy, please don’t hesitate to contact our customer care team.