At Closet Neat, we take as much care in delivering our timeless designs to you as we do in crafting them. Our shipping and returns policies reflect our commitment to quality and your satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping: Available for orders over $50 via EMS
    • Delivery within 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every Closet Neat piece as much as we do. If you’re not completely satisfied, we offer a straightforward returns process.

Return Policy

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging and documentation must be included
  • A completed return form must accompany your package

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items unless they are faulty:

  • Underwear & Nightwear
  • Swimwear

These items are considered final sale.

How to Return an Item

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Pack Your Items: Securely package the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Oakland facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Closet Neat Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Details:

  • Item Name: [Product Name]
  • Size/Color: [If applicable]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

I confirm the item is unworn, unwashed, and in its original condition with all tags attached.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]

Refund Process

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.

Note: Depending on your financial institution, it may take additional time for the refund to appear in your account.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability:

  • Follow the standard return process above
  • Clearly indicate your desired exchange item in your return request
  • We’ll ship your new item once we process your return

For faster service, we recommend placing a new order for the desired item while processing your return.

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange a prepaid return label and expedite your replacement

Return Shipping Address

Closet Neat Returns
382 Water Street
Oakland, US 94612

Our Commitment to You

We value your trust in Closet Neat as much as we value crafting clothing that moves with you through every occasion. Our policies are designed to ensure your complete satisfaction with our timeless, precision-crafted pieces.

If you have any questions about our shipping or returns policy, please don’t hesitate to contact our customer care team at [email protected].