Welcome to Closet Neat! These Terms and Conditions outline the rules and regulations for using our website and purchasing our timeless, precision-crafted clothing.

1. Acceptance of Terms

By accessing and using closetneat.com (the “Site”), you accept these Terms and Conditions in full. If you disagree with any part, please refrain from using our Site.

2. User Obligations and Responsibilities

As a user of our Site, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the Site only for lawful purposes
  • Not reproduce, duplicate, copy, or resell any part of our Site or products without permission
  • Comply with all applicable laws and regulations
  • Be responsible for maintaining the confidentiality of your account credentials

3. Product and Service Description

Closet Neat offers carefully crafted clothing including:

  • Women’s and Men’s apparel
  • Dresses, pants, swimwear, and underwear/nightwear
  • Timeless designs made with quality materials

We strive for accurate product representations but note that:

  • Colors may vary slightly due to monitor settings
  • Product dimensions are approximate
  • Items are subject to availability

4. Ordering and Payment Terms

Order Process

  • Orders are processed within 1-2 business days (excluding weekends/holidays)
  • You’ll receive an order confirmation email
  • We reserve the right to refuse or cancel any order

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card details.

Shipping

We ship worldwide except to certain Asian countries and remote areas:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

Delivery times may vary due to customs processing.

5. Returns and Exchanges

Return Policy

  • Returns must be initiated within 15 days of receipt
  • Items must be unworn, unwashed, with tags attached
  • Original packaging and documentation required
  • Non-returnable items: Underwear, Nightwear, Swimwear (unless faulty)

Refund Process

  • Processed within 5-7 business days after we receive returns
  • Refunded to original payment method
  • Return shipping costs are customer’s responsibility (unless faulty)

6. Intellectual Property

All content on this Site, including designs, text, graphics, and logos, is the property of Closet Neat and protected by intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

Closet Neat shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures due to circumstances beyond our control
  • Minor variations in product color or sizing

Our total liability shall not exceed the purchase price of the product(s) in question.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy detailing how we collect, use, and protect your information.

9. Governing Law

These Terms shall be governed by the laws of the State of California, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the revised Terms.

11. Contact Us

For questions about these Terms, please contact:

Closet Neat Customer Care
Email: [email protected]
Address: 382 Water Street, Oakland, US 94612